jj77games Privacy Policy: How We Handle Your Information
At jj77games, your account data and payment details — including information linked to your JazzCash or Easypaisa wallet — are handled with care and stored only for the purposes described in this policy. This page explains what we collect, why we collect it, how long we keep it, and what choices you have as an account holder in Pakistan where local law permits.
Account Data Protection
JazzCash & Easypaisa Wallet Privacy
Your Access Rights
Pakistan Region Policy
POLICY SCOPE DETAILS
What This Privacy Policy Covers
This policy applies to all personal information collected when you create an account, make a deposit through JazzCash or Easypaisa, navigate the platform, or contact our support team. We collect information you provide directly — your name, contact details, and account credentials — alongside transaction data generated when you use a payment route. We also collect technical data such as device type, browser session information, and IP address to keep your account secure and to detect unusual access patterns. We do not sell your personal data to third parties. Information tied to your payment wallet is used only to process and record transactions as you initiate them; we do not store full wallet credentials on our servers. Data shared with payment processors like JazzCash and Easypaisa is governed by their own privacy terms in addition to ours. Where local law in Pakistan requires specific data handling obligations, those obligations apply and take precedence. Availability of this service, and the rights described here, depend on local law and eligible regions.
JazzCash Transaction Data
Transaction references generated through JazzCash deposits are recorded in your account history. We retain these records to support account queries and to meet any reporting obligations applicable in eligible regions under local law.
Easypaisa Wallet Privacy
When you use Easypaisa as your payment route, only the transaction reference and amount are stored on our side. Your Easypaisa PIN and wallet credentials remain entirely within Easypaisa's own system.
Raast & Bank Transfer Records
Payments made via Raast or direct bank transfer are logged by transaction ID and date. These records are held for the minimum period required under applicable local financial regulations.
Device and Session Data
Session data helps us confirm that account access matches your registered device pattern. If an unfamiliar device attempts access, additional verification steps may appear in your account login flow.
INSIDE VERSUS OUTSIDE
Where This Policy Applies and Where It Does Not
This policy covers data we hold directly. It does not extend to third-party services you reach through links on our platform, nor to the internal privacy practices of payment processors you choose to use. Understanding the boundary helps you know who to contact for different types of data questions.
Account Access Data
Covered fully. Login events, session tokens, device fingerprints and password-reset requests all fall within this policy. You can request a record of recent login activity through your account settings page.
Transaction Records
Covered for data we hold. JazzCash and Easypaisa transaction references are in our records. The payment processors hold their own records under separate terms; this policy does not govern their systems.
Platform Content and Game Data
Covered. Game session logs, wallet balance changes, and activity history stored on our platform are within scope. RTP figures and game mechanics are provided by individual game studios and studios handle that data independently.
Third-Party Links and External Services
Not covered. If you follow a link to an external site from our platform, that site operates under its own privacy terms. We have no visibility into or control over data collected there.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices about the data we hold on your account. You can review the transaction history linked to your JazzCash or Easypaisa deposits directly inside the account dashboard after login — no separate request needed for that. For records not visible in your dashboard, or if you believe account details are inaccurate, a written request to our support team will trigger a review within the timeframe set out in the support section below. If you want to update contact details like your registered email or phone number, the account settings page shows the fields and the verification steps required. Where local law in Pakistan grants additional data rights — such as the right to request deletion of certain records — those rights apply where eligible, and our support team can walk you through the process. All requests are handled in the order received.
Review Your Records
Your account dashboard shows transaction history, login events and current account details after you sign in. For a full data summary not visible there, contact support with your registered account details.
Correct information
Navigate to account settings to update your registered contact details. Changes to payment-linked information may require re-verification to protect your wallet security.
Raise a Data Question
Send your query to our support email with your account ID. We will confirm receipt and provide a response covering what data we hold and the basis on which we hold it.
Request Data Deletion
Where local law permits, you may request removal of personal data we no longer need for legal or operational purposes. Submit the request through our support channel; we will confirm what can be removed and what must be retained.
POLICY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions and data requests go through the same support channels as account help. Use the path that fits your query — email for formal data requests, live chat for faster account-level questions, and the help centre for self-service answers about common data topics.
Email Support
Send formal data requests, correction requests or deletion queries to our support email address listed in your account portal. Include your account ID and a brief description of your request so we can route it to the right team.
Live Chat
For account data questions that do not require a formal written record, live chat is the faster route. Access it from the help icon inside your account. Support is available during the hours shown in the chat widget.
Help Centre
Our help centre covers common questions about what data we store, how transaction records are displayed, and how to read your account history. Check it before raising a ticket — many questions are answered there without a wait.
DATA HANDLING PRACTICES
How We Manage Your Data Day to Day
We handle account data through a set of practices designed to limit exposure and keep your information accurate. Cookies on the platform serve session management and security purposes; you can review and adjust cookie preferences through your browser settings, though turning off session cookies will affect how your account loads. Retention periods vary by data type: active account data is held while your account remains open, transaction records are kept for the period required under applicable regulations, and marketing-preference data is held only while you have opted in. Access to your personal data inside our systems is limited to the team members who need it to provide account support or meet a legal obligation.
Cookie Management
Session cookies keep your account active between pages. Preference cookies remember settings you choose. You control these through your browser. Disabling session cookies may require you to log in again on each visit.
Account Security Measures
Unusual login patterns — a new device, a new region, multiple failed attempts — trigger additional verification steps visible in your account flow. These checks protect the wallet you have linked, whether JazzCash, Easypaisa or Raast.
Data Retention Schedule
Active account data stays on file while your account is open. Transaction records tied to JazzCash or Easypaisa payments are retained for the minimum period required under applicable local regulations, then scheduled for deletion.
Requesting Policy Changes
If this policy changes in a way that affects how we handle your data, we will notify you through your registered contact details before the change takes effect. The current version is always shown on this page with its effective date.
POLICY FAQ
Common Questions About Our Privacy Policy
These are the questions account holders in Pakistan ask most often about data, privacy and their rights under this policy.
Does jj77games share my JazzCash or Easypaisa details with anyone?
We share only the transaction reference and amount with the payment processor needed to complete your deposit or withdrawal. We do not share wallet credentials, PINs or full payment details with any third party outside of that processing step.
How can I see what data jj77games holds about my account?
Your account dashboard shows transaction history and login activity after you sign in. For a broader summary of all data we hold, send a request to our support email with your account ID. We will respond with the details we can provide.
Can I ask jj77games to delete my personal data?
Where local law in Pakistan permits, you can request deletion of personal data we no longer need for legal or operational reasons. Contact support with your request. We will confirm which data can be removed and which must be retained under applicable regulations.
What happens to my data if I close my account?
On account closure, active profile data is deactivated. Transaction records linked to JazzCash, Easypaisa or Raast payments are retained for the period required under applicable local regulations, then removed. You can ask support for the specific retention period that applies.
Does this privacy policy apply to me if I access jj77games from Pakistan?
This policy applies to account holders where local law permits access to the platform. Availability of the service and the specific rights described here depend on local law and eligible regions. Contact support if you have questions about your specific situation.
How will I know if this privacy policy changes?
If a change affects how we handle your personal data, we will contact you through your registered email or phone number before it takes effect. The current version of the policy, with its effective date, is always shown on this page.
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